The ZALORA Santa's Giftbag Terms and Conditions

Jade E-Services Singapore Pte. Ltd. (ZALORA Singapore) maintains this web site ("Web Site") and is responsible for this promotion. You can access and use this Web Site only if you agree to and accept the following terms and conditions applying to your use ("Terms and Conditions") without limitation or reservation. Please read these Terms and Conditions carefully before accessing and browsing this Web Site. You may download material displayed on the Web Site for your non-commercial, personal use only. Additionally, you may not modify, reuse, report, or use the contents of the Web Site for public or commercial purposes, including the text, images, audio, and video without Jade E-Services Singapore Pte. Ltd.’s written permission. Jade E-Services Singapore Pte. Ltd. reserves the right to cancel or amend the promotions mentioned on the Web Site or these Terms and Conditions at any time without prior notice. Any changes will be posted either within the Website or these Terms and Conditions.

Qualifying Participants

The Promotion is open only to official The ZALORA Santa's Giftbag Passcode holders. Entrants under the age of thirteen (13) years old must seek parental and/or guardian consent before participating in the Contest.

Promotion Entries

  1. The Promotion is valid from 1 November 2013, 3pm to 31 December 2013, or while stocks last, only at
  2. Customers are entitled to 1 ZALORA Santa's Giftbag Ticket chance when they spend at, or via promotions from our external partners.
  3. All prizes must be redeemed by 31 January 2014 23:59. Failure to do so will result in the forfeit of prizes.
  4. Grand winners may be required to participate in a photo taking session during the prize collection. Jade E-Services Pte. Ltd. reserves the right to showcase the images on our website, or official social media pages. By accepting the grand prize, winners thereby specifically authorizes Jade E-Services Pte. Ltd. and/or license third parties to use their images in whole or in part, throughout the universe, in perpetuity in or on any and all media, now known or hereafter devised, and alone or together or as part of otherwise unlawful information, infringe or violate any copyright or other right, or contain any other information, content and/or material of any kind of nature.
  5. The Grand winner may also be required to participate in public relations events tied to the contest to generate press coverage of the promotion. This may include, but not limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.
  6. Jade E-Services Pte. Ltd. reserves the right to disqualify all winners that do not meet the rules and regulations of The Santa's Giftbag Promotion. These include hacking, code mining or any other means of interference or attempt to interfere with the Platform, or any activities on the Platform. You agree not to obtain or attempt to obtain any materials or information through any means not intentionally made available through the platform. You agree neither to modify the platform in any manner or form, nor to use modified versions of the platform, including, without limitation, for the purpose of obtaining unauthorized access to the platform. You also agree that you will not use any robot, spider, scraper or any other automated means to access the platform for any purpose. Failure to comply will result in the forfeit of prizes.


  1. Prizes are non-transferable and non-exchangeable for cash and may be subjected to availability. Value of the prizes may vary; Jade E-Services Singapore Pte. Ltd. reserves the right to replace any prizes with items of similar value without prior notice. Jade E-Services Singapore Pte. Ltd reserves the right to terminate, amend or extend this promotion in the event of exceptional circumstances outside its control which affect its ability to operate the promotion.
  2. Acceptance of any prize shall constitute consent on the winner's part to allow the use of the winner's name, image, voice and/or likeness by Jade E-Services Singapore Pte. Ltd for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by law. Acceptance of any prize shall constitute a release and discharge of Jade E-Services Singapore Pte. Ltd. by each winner from any and all liability, claims, demands, causes of action, and/or damages which the winner may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the contest, (ii) personal injury and/or property damage, theft or loss suffered by the winner as a result of the use and/or enjoyment of the prize, and/or (iii) any tax liabilities in relation to the contest, prize and/or use or enjoyment of the same.
  3. The Grand Winner of the contest may be announced on or official social media pages. The Grand winner is required to send an email to with the winning ticket number. He/she will thereafter be notified separately by email or telephone and will be required to acknowledge by return email latest by 31 January 2014. Jade E-Services Singapore Pte. Ltd. reserves the right to deal with all unclaimed prizes in any manner deemed fit.
  4. Subject to the terms and conditions herein, there will be only one grand winner. The grand winner shall receive one (1) $1,000 ZALORA Gift Voucher. Winner must produce proof of identity and the physical ZALORA Santa's Giftbag Ticket with the winning numbers upon the prize collection at Jade E-Services Singapore Pte. Ltd.'s office currently located at 180 Clemenceau Avenue, Haw Par Centre, #06-02, Singapore 239922.
  5. In the event that any participant is disqualified from the Promotion, Jade E-Services Singapore Pte. Ltd. at its sole discretion may decide whether a replacement entrant should be selected. In this event, any further entrant will be selected on the same criteria as the original entrant and will be subject to the Terms and Conditions.
  6. Where applicable, grand prize not collected by 15 February 2014 shall be disposed of at Jade E-Service Pte. Ltd's sole discretion. Jade E-Services Singapore Pte. Ltd.'s decision regarding the award of all prizes, and/or in every situation including any not covered in these Terms and Conditions, shall be final and binding on all participants in the contest, and no queries, challenges or appeals may be made or entertained regarding Jade E-Services Singapore Pte. Ltd's decision on the same. The receipt by any winner of any prize under this Contest is conditional upon compliance with any and all applicable laws, rules and regulations.
  7. All prizes (apart from the Grand Prize) must be redeemed by 31 January 2014, or they will be forfeited.
  8. All prizes are subjected to their individual terms and conditions. Prizes involving discounts are (a) not applicable on selected non-sale brands stated at and are subject to changes (b) valid for one time use only for each registered user at . Prizes involving gift vouchers are (a) valid for one-time use only for each registered customer at (b) not valid in conjunction with other promotions or discount codes.
  9. Jade E-Services Pte. Ltd. reserves the right to change the terms and conditions, or cancel any promotion, at any time without notice.


  1. Jade E-Services Singapore Pte. Ltd. cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the Contest or as a result of entering the Contest or accepting any prize. Jade E-Services Singapore Pte. Ltd. is not responsible for any safe custody, return, non-delivery or missing of entries, late, misdirected, problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant's or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials in the Contest.
  2. By entering the Contest or accepting the prizes, You agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against Jade E-Services Singapore Pte. Ltd., its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from the Contest and acceptance of any prize, including without limitation, personal injuries, death and property damage.

Use of Personal Information

  1. By entering the contest, You agree:
    • to the use of your name and/or likeness, without compensation, for Jade E-Services Singapore Pte. Ltd.’s promotional and marketing purposes; and
    • to the use of the information submitted on the contest entry form, without compensation, for Jade E-Services Singapore Pte. Ltd’s promotional and marketing purposes; and
    • to the use of your answers to the questions and/or tie breaker for Jade E-Services Singapore Pte. Ltd’s promotional and marketing purposes.
  2. Each individual participating to this competition acknowledges that:
    • in respect of any Personal Information disclosed by her/him to Jade E-Services Singapore Pte. Ltd or obtained by Jade E-Services Singapore Pte. Ltd from her/him pursuant to this application:
    • she/he is authorised to disclose such Personal Information; such disclosure complies with any Privacy Legislation from any country, within the geographical scope of this competition, and the use of such Personal Information by Jade E-Services Singapore Pte. Ltd as contemplated by this application (including, without limitation, the disclosure of such Personal Information to Jade E-Services Singapore Pte. Ltd’s external agencies or third parties)
  3. Jade E-Services Singapore Pte. Ltd and its affiliated companies respect the privacy of every individual who visits our Web site or responds to our advertisements and contests.

Privacy Policy

  1. Information - When using the Website, you may be asked to enter Information. The Information will only be used for the purposes explained when you have been asked to enter the Information and/or in accordance with this Privacy Policy.
  2. Provision of Information to Third Parties - We will not sell or otherwise transfer the Information to unaffiliated third parties without your approval. If applicable, You will have the opportunity to indicate whether You would like to "opt in" to receiving promotional and/or marketing information about other products, services and offerings from Us and/or any third parties.
  3. Analysis of User Behaviour - We reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the Website and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners. We will provide only aggregated data from these analyses to third parties. We are not responsible for any actions or policies of any third parties who request personal information and You should check the applicable privacy policy of that party.
  4. Cookies - You should be aware that information and data may be automatically collected through the use of "cookies". "Cookies" are small text files a website can use to recognise repeat users and allow Us to observe behaviour and compile aggregate data in order to improve the Website and to target its advertising. Cookies do not attach to Your system and do not damage Your files. If You do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows You to deny or accept the cookie feature.
  5. Updating or Removing Information - You may notify us of any updates, amendments and corrections to previously collected Information by using the Feedback Form on the Website. Further, upon Your request, We will use commercially reasonable efforts to delete Your Information from our database (but in any event such deletion will be carried out within ten (10) business days). However, it may be impossible to delete Your entry without some residual information because of backups and records of deletions.
  6. Changes to this Policy - We reserve the right, at any time, to modify, alter, or update this privacy policy and any changes shall be notified to You.

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