Frequently Asked Questions

LAST SLEIGH DAY



ZALORA's Christmas Special! To ensure that you receive your purchases before Christmas Day, December 25th, please place your orders latest by December 20th, Friday, 23:59. Please feel free to contact our friendly Customer Service agents at +65 3157 5555 (9am - 7pm) or email us here for other clarifications.

FREE EXPRESS XMAS DELIVERY: PAY & PICK UP AT SELECTED 7-ELEVEN STORES


How long is this express delivery service available for?

  • This service is available from 20th December to 24th December, 11.59pm.
  • However do note that Express Delivery by '7-Eleven Pay & Pickup' is only applicable to items with a delivery promise of 1 - 3 working days.

    • How can I enjoy this express delivery service?

  • To enjoy this service, simply:
  • 1. Make your order(s) by 12 midnight if you will like to receive them the next day.
  • 2. Select "Pay & Pickup at 7-Eleven" payment option at checkout page.
  • 3. Select your preferred 7-Eleven store to pick up your order. For this express delivery service, please note that only the following 5 7-Eleven stores are participating for this feature:
    1. - Clementi Mall
    2. - 313 @ Somerset
    3. - Bishan MRT Station
    4. - North Point Shopping Centre
    5. - Pasir Ris MRT Station
  • 4. Pay when you pick up your order at your preferred 7-Eleven!

    • Is this service available at all 7-Eleven stores?

  • This express delivery service is currently only available to 5 specific 7-Eleven stores. They are:
    1. - Clementi Mall
    2. - 313 @ Somerset
    3. - Bishan MRT Station
    4. - North Point Shopping Centre
    5. - Pasir Ris MRT Station
  • However, if you would like to place an order within a normal delivery time frame of up to 3 working days, these 7-Eleven stores are available for pick-up at your own convenience - see HERE

    • How will customers be informed of the status of their orders via "Pay & Pickup at 7-Eleven" payment option?

  • 1. Customers will be notified via SMS once their orders have reached the 7-Eleven out of their choice.
  • 2. Customers have 48 hours from the time they receive their confirmation SMS to pick up their parcel from their 7-Eleven store of choice.
  • 3. 7-Eleven is responsible for collection and payment only. Please direct all returns/queries to ZALORA's hotline at +65 3157 5555 or here.

    • Advantages of opting for "Pay & Pickup at 7-Eleven" as a delivery and payment option

  • 1. Extremely useful for customers who prefer to pick up parcels at their own convenience and not wait for deliveries.
  • 2. Speedy delivery at 7-Eleven as no couriers are involved.
  • 3. Customers can easily pick orders up at their nearest 7-Eleven stores and for express deliveries, accessible locations for customers who needed their purchases urgently.
  • 4. No upfront payment; all payments will be made when customers collect their parcels at 7-Eleven

    • WIN YOUR WISH LIST


  • Stuff your Christmas stocking with ZALORA wishes and get up to $100 daily! Check out the page HERE

    • How to win my wishlist?

  • You can participate by following the steps below:
  • 1. Log in or create a ZALORA account
  • 2. Add items to your Wishlist
  • 3. Share your Wishlist on social media with the hashtag #MYZALORAWISH
  • 4. Everyone who creates a wishlist from Dec 13 - 23 will stand to win one of the following prizes, which will be given everyday:
    1. - $100 ZALORA Gift voucher
    2. - $50 ZALORA Gift voucher
    3. - 30% Discount Voucher
    4. - 20% Discount Voucher
    5. - 15% Discount Voucher

    Terms & Conditions

  • 1. No purchase is necessary. Everyone who creates and shares their Wishlist will stand to win either one of the daily prizes:
    1. - $100 ZALORA Gift Voucher
    2. - $50 ZALORA Gift Voucher
    3. - 30% Discount Voucher
    4. - 20% Discount Voucher
    5. - 15% Discount Voucher
  • 2. Winners will be selected daily and notified by email within 1-3 working days from date of Wishlist creation. Share your Wishlist to increase your chances of winning!
  • 3. One Gift or Discount Voucher per customer
  • 4. Gift and Discount vouchers will be valid for 7 days from the day of receipt
  • 5. Vouchers are valid for a single transaction

    • Campaign Duration

  • Campaign ends 23rd December 2013.

  • For more information, simply reach out to our Customer Service agents here or +65 3157 5555.

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