TRUST POLICY

FREE DELIVERY AVAILABLE ISLANDWIDE


At ZALORA, we aim to keep shipping as cheap and fuss-free as possible. Orders above 40 SGD automatically enjoy free delivery, while orders below 40 SGD will be charged a flat delivery fee of 3.90 SGD.

FREE 30 DAYS RETURN


Got the wrong size? Not quite what you were looking for? No worries. At ZALORA, we understand that finding "that perfect something" isn't always simple, which is why we want to make your shopping experience easy and fuss-free.

You can conveniently return your purchase as long as it is done within the first 30 days from the day you received it. Simply return the item in its original condition, with tags and the returns slip at any SingPost counter.

Upon receiving your returned item, we would proceed to refund the amount to you in your preferred payout option - by cash, credit card or Wallet Credit*, as indicated on the returns slip.

Got a question? We are just a call away!
Feel free to reach out to our friendly Customer Experience Team at +65 3157 5555 any time from Monday to Sunday, between 9am - 6pm.

See here for a full list of SingPost offices.

For more information regarding returns, please refer to our FAQ.

*It might take up to 14 working days for the refund to be full processed, depending on the payment option selected.

 

CASH ON DELIVERY


We provide a variety of payment methods to ensure that you always have the choice and flexibility with your checkout. In addition to credit cards and PayPal, we also accept cash on delivery.

 

PHONE ORDERS


We now accept orders over the phone too! Our team is always happy and ready to serve you.

Just follow these 4 easy steps:

  1. Call us at +65 3157 5555 anytime from Monday to Sunday between 9am and 6pm.
  2. Provide our friendly Customer Experience Team with the items that you want to purchase.

    (You would need the SKU number for this, which can be found on the Product Details page).

  3. Confirm your billing and shipping address over the call - our Customer Experience Team will then place the order on your behalf, followed by a confirmation email.
  4. Pay by cash when the order arrives at your door!

 

> CONTINUE SHOPPING