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Terms and conditions

TOP 10 Customer Cashback Contest Terms and Conditions

  • The cashback will be valid for 2 weeks from 29 March 2022
  • Cashback can only be used up to 30% of your cart value after any offers, discounts or promotional pricing (including but not exclusive to voucher codes).
  • Cashback is valid for the specified period stated on the cash back wallet and can only be redeemed. ZALORA reserves the right to exclude the use of cash back for certain brands or items at its sole discretion.
  • Cashback is not eligible for withdrawal or exchangeable for cash at any time.
  • Cashback is not transferable between customer accounts at any time.
  • ZALORA reserves the right to revise the terms and conditions or terminate the cash back programme and any part thereof at any time.
  • For more information about ZALORA cashback, click here.

TOP 10 CustomerCashback Contest (capped at SGD100)

    How to participate:

  • To participate, buyers must be the top 10 customers during ZALORA’s Tentastic Birthday period from 18 March 2022 to 27 March 2022. This promotion applies to products advertised as “sold by ZALORA” only.
  • The top 10 customers must have used the code ZBDSALE35 on eligible purchases during the campaign contest period.
  • The top 10 customers will be selected based on eligible purchases made during the campaign contest period.
  • All rewards will be given out in the form of ZALORA Cashback.
  • Cashback amount per winner will be SGD100 per customer.
  • Cashback will only be added to the winner’s account based on successful orders.
  • Cashback will not be valid on returned or cancelled items.

    The following terms and conditions apply:

  • Top 10 Customers Cashback contest runs from 18 March 2022 to 27 March 2022.
  • All purchases made after the campaign contest period will be automatically disqualified.
  • Only products advertised as “sold by ZALORA” during the campaign contest period will be considered eligible purchases for the purposes of determining the top 10 customers eligible for winner selection.
  • Each participant can only win one prize throughout the campaign contest period.
  • Participants must be 16 years old and above in order to participate and be eligible for the prize.
  • Cashback will be added to the winners’ accounts by 29 March 2022.
  • The cashback will be valid for two weeks from 29 March 2022.
  • Winners of the contest also consent to cooperate and participate in any publicity activities that may be organized by ZALORA.
  • All information published and related to the contest (including text, graphics, symbols, icons, software, and trademark) are protected by copyright and trademark and remain the sole property of ZALORA.
  • ZALORA reserves the right to change/temporarily discontinue the contest without prior notice.
  • ZALORA reserves the right to disqualify any participants who violate the rules and regulations of the contest.
  • ZALORA’s decision on all matters relating to the contest will be final and binding. No discussions, appeals, enquiries, or challenges will be entertained.
  • ZALORA reserves the right to vary these terms and conditions without prior notice, or withdraw/discontinue the contest at any time without notice or liability to any party.
  • In the event of inconsistency between these terms and conditions and any marketing or promotional materials relating to the contest, these terms and conditions shall prevail.

Top Customer Notification:

  • ZALORA will contact the winner via the email linked to their ZALORA account by 29 March 2022
  • The cashback will be added to the winners account by 29 March 2022.