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Swarovski will not repair, replace or substitute any goods, which have been, in our opinion, subject to normal wear and tear, abuse, modification, attempted repair, negligence, misuse or accident.
Items may be substituted, replaced by a piece of the same value as the original or repaired, depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.
This warranty service is provided free of charge.
Original receipts and product packaging must be presented for any repair service required. If a piece is not covered by the terms of Swarovski's warranty policy, we will offer a charged repair services.
The damaged product should be given to the closest Swarovski boutique or an authorized Swarovski retailer, in its original packaging along with the receipt. A list of all authorized Swarovski retailers in your country can be found on the Swarovski web site (https://www.swarovski.com/Web_AA/en/boutiquefinder) . Simply select your country, and a list of all specialist dealers will appear. If you enter the name of your town, or that of the nearest city, you will receive more specific details. For more information, please contact firstname.lastname@example.org (for Singapore and Brunei customers) or email@example.com (for Malaysia customers).
For further information on how to care for Swarovski branded products, please refer https://www.swarovski.com/en-AA/s-customercaredetail/Customer-Care-Detail/
|Return restrictions apply||This item is not valid for returns, refunds and exchanges.
For any product concerns or issues, please reach out to our Customer Service team
- Do note that due to final clearance, hygiene concerns or supplier requests, certain items are non-returnable, non-refundable and non-exchangeable.
- For the list of non-returnable items, please see the list here!
- Should you have any questions regarding this product, please feel free to get in touch with our friendly Customer Experience Team here.